Coronavirus (Covid-19)

Ice Cream Delivery & Collection Guidance

Due to the ongoing Coronavirus (COVID-19) pandemic and the recent government advice regarding lockdown, we would like to assure our customers that V-Ice Screams will continue to deliver delicious vegan ice cream direct to your door in a COVID safe manner. This includes the delivery driver wearing a mask and gloves when delivering your order and hands and gloves being sanitised between each delivery.

What we ask of you as our customer is that when you have placed your order could you please pay via PayPal to info@vicescreams.co.uk or bank transfer (direct message us for details). Where this is not possible and cash is the only alternative the driver will ask you to place the CORRECT CHANGE into his cash box.

If you have tested positive for COVID19, have symptoms or have been asked to self-isolate, we can still deliver to your doorstep (or a safe alternative address). However, in this situation please provide us with a telephone number. To avoid face to face contact we will place the ice cream on your doorstep and then call you to let you know we have delivered. Also only Paypal or bank transfer payments will be accepted. If you are ill or self-isolating I am afraid we cannot accept cash from you.

In all delivery situations we will not be entering any households and cannot enter any communal buildings. So, if you live in a communal building that shares a main entrance, we will buzz the intercom and ask you to meet us at the main entrance to collect your order.

You are still welcome to collect your ice cream order from NG6 by prior arrangement only, but we are not allowed to invite you inside, even if it is raining, sorry.

Thank you for your understanding during these strange, trying times.

 

Stay safe guys!

Stell & Symon x